Contact center

Chat Solution

Online chat for customer communication: routing, templates, chat history, integration with CRM and contact center.

What we did

  • Omnichannel request routing
  • Conversation history and handover between operators
  • Integration with CRM and knowledge base

Stack

Node.jsWebSocketJavaScriptPHPMySQL
Other cases
E-commerce / CRM

Lamoda CRM

CRM solution for one of the largest fashion marketplaces.
Contact center

Call Center CRM

CRM for a contact center: inbound, outbound, KPIs.
Contact center

Callback System

Callback system with queues and operator routing.
Contact

Let's discuss your project

Tell us about your task — we'll come back with a proposal and estimate within one business day.

info@rozumsoft.by +375 17 388 01 78