E-commerce / CRM

Lamoda CRM

We built a CRM for managing customers, orders and communications for one of the largest fashion marketplaces in the CIS. Integrated with contact center, warehouse and marketing.

What we did

  • Unified customer card for the call center and sales team
  • Integrations with WMS, telephony and email marketing
  • High load — hundreds of thousands of customers and orders

Stack

PHPSymfonyMySQLREST APIJavaScript
Other cases
Contact center

Call Center CRM

CRM for a contact center: inbound, outbound, KPIs.
Contact center

Callback System

Callback system with queues and operator routing.
Contact center

Chat Solution

Online chat with routing and CRM integration.
Contact

Let's discuss your project

Tell us about your task — we'll come back with a proposal and estimate within one business day.

info@rozumsoft.by +375 17 388 01 78